Shipping policy
Love Peony Boutique — Shipping Policy
Love Peony Boutique currently ships within the United States. We do not currently offer international shipping.
Our products may be handmade, made to order, or fulfilled by different production partners. Processing and delivery times may therefore vary by product.
Order Processing
Orders begin processing after payment has been successfully completed.
Some products are prepared or handmade by Love Peony Boutique, while others are produced specifically after an order is placed.
Processing time is separate from shipping transit time.
If an order contains products with different production or fulfillment requirements, the items may be shipped separately.
Shipping Rates
Available shipping methods and charges are calculated and displayed during checkout based on the products in your order and the delivery destination.
Tracking
When tracking information is available, it will be sent after your order ships.
A shipping label may be created before the carrier physically receives or scans the package. Please allow time for tracking information to begin updating.
Multiple Shipments
Items from the same order may arrive in separate packages because different products may be produced or fulfilled from different locations.
Receiving one package does not necessarily mean the remainder of your order is missing.
Delivery Estimates
Processing and delivery dates are estimates and are not guaranteed.
Once a shipment has been transferred to the carrier, delays caused by weather, holidays, transportation interruptions, carrier operations, or other circumstances outside the reasonable control of Love Peony Boutique may affect delivery time.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an address error, contact us immediately at Info@lovepeonyboutique.com.
We will make a reasonable effort to correct the address before fulfillment, but changes cannot be guaranteed once an order has entered production or shipping.
Love Peony Boutique is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
If a package is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may be required before it can be sent again.
Lost or Delayed Packages
If your package appears to be significantly delayed based on its tracking information, contact us at Info@lovepeonyboutique.com.
We will review the available tracking information and help determine the appropriate next step.
If tracking shows a package as delivered but you cannot locate it, please check the delivery area, household members, neighbors when appropriate, and the carrier's tracking information before contacting us.
A carrier's delivery scan will be considered as part of our review but does not automatically prevent us from investigating a reported delivery problem.
Damaged Shipments
If an item arrives damaged during shipping, contact us within 7 days of delivery.
Please include photographs of the damaged product and its shipping packaging.
Do not discard the item or packaging until we have reviewed the issue.
Depending on the circumstances, we may offer a replacement, refund, store credit, or another appropriate resolution.
Candles and Wax Products During Warm Weather
Candles and wax products may soften or melt when exposed to prolonged high temperatures.
We recommend retrieving packages promptly after delivery and avoiding leaving them for extended periods in direct sunlight, hot mailboxes, vehicles, porches, or other high-temperature areas.
If a candle or wax product arrives damaged or unusable due to conditions during shipment, contact us within 7 days of delivery with photographs so we can review the issue.
Shipping Questions
Love Peony Boutique
Info@lovepeonyboutique.com