Refund policy

Love Peony Boutique — Refund & Return Policy

At Love Peony Boutique, many of our products are handmade, made to order, customized, or produced specifically for each customer. Because of the nature of these products and the cost of return shipping, all sales are final unless an item arrives damaged, defective, or incorrect, except where otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an item different from what you ordered, please contact us within 7 days of delivery at Info@lovepeonyboutique.com.

Please include:

- Your order number

- A description of the problem

- Clear photographs of the item

- Photographs of the shipping packaging when relevant

Please keep the item and its packaging until we have reviewed your claim.

Once the issue has been reviewed, Love Peony Boutique may provide a replacement, refund, store credit, or another appropriate resolution depending on the circumstances.

We may not require a damaged or defective product to be returned. If a return is necessary, we will provide return instructions.

Candles and Wax Melts

Candles, wax melts, and other fragrance products are final sale.

We cannot accept returns or exchanges based on fragrance preference or after a candle or wax product has been used, burned, warmed, or melted.

If a candle or wax product arrives damaged, defective, or incorrect, contact us within 7 days of delivery so we can review the issue.

Print-on-Demand and Made-to-Order Products

Many of our apparel, accessories, and printed products are produced specifically after an order is placed.

These products are final sale and cannot be returned or exchanged for reasons including:

- Incorrect size selected by the customer

- Incorrect color or style selected by the customer

- Change of mind

- Buyer preference

- Ordering the wrong item

Please review product descriptions, sizing information, colors, options, and order details carefully before completing your purchase.

If a made-to-order item arrives damaged, defective, misprinted, or materially different from what you ordered, contact us within 7 days of delivery.

Personalized and Custom Products

Personalized, customized, and customer-designed products are final sale.

Because these products are created specifically for the customer, they cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or materially different from the approved order.

Cancellations and Order Changes

If you need to cancel or change an order, contact us as soon as possible at Info@lovepeonyboutique.com.

We will make a reasonable effort to accommodate the request, but cancellations and changes are not guaranteed once production, preparation, or fulfillment has begun.

Made-to-order, customized, and print-on-demand products may enter production shortly after an order is placed.

Refunds

Refunds are issued only when approved by Love Peony Boutique or where otherwise required by applicable law.

Approved refunds will be returned to the original payment method.

Once a refund has been processed, additional time may be required for your bank or payment provider to post the funds to your account.

Original shipping charges are generally non-refundable unless the issue resulted from an error by Love Peony Boutique.

Questions or Order Problems

Love Peony Boutique

Info@lovepeonyboutique.com